Refund, Warranty & Returns Policy
Definitions and legal references
- This Website (or this Application)
- The property that enables the provision of the Service.
- Owner (or We or Us)
- Campbell Saber Co Ltd – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
- Product (or Service)
- Product (or Service) refers to the items provided by this Website as described on this Website.
- User (or You)
- The natural person or legal entity that uses this Website.
Thanks for purchasing our products at Saber 66.
If you change your mind after purchasing or your product develops a fault, we’re here to help.
Unwanted Items
You may return it with your original sales receipt, gift receipt, or packaging slip. We will happily exchange the item for a refund of the product’s purchase price as it appears on your order.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging and have the receipt or proof of purchase.
An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was in a physically damaged condition at the time of delivery
- Has one or more parts of accessories missing
- Does not match the product description on the website
- Is different to what was ordered
To be eligible for a refund
- You have to return the product within 30 calendar days of your purchase
- The product must be unopened and in its original condition.
- The product must be unused and undamaged in any way.
- The product must have the receipt or proof of purchase
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If you would like to request a refund, please feel free to contact us through the website or by emailing shopping@saber66.com
Sale
You can get a refund for items on sale, provided they are in good condition with tags intact.
Late or missing refunds
If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact our customer services department through the website or by emailing shopping@saber66.com
Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non refundable.
If you would like us to provide you with a shipping label, we are more than happy to do so and will deduct the cost of shipping from the value of your refund.
Refund
After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. Note that a refund may take 10 business days to appear on your account or credit card statement.
Faulty Items
All items come with a minimum 12-month warranty against faults. Please email shopping@saber66.com with your order number and a description of the fault.
If a fault develops within the first 28 days from delivery, then:
- A full refund will be offered
- A like-for-like replacement product
If a fault develops after the first 28 days from delivery, then:
- We will issue replacement parts
- Arrange for collection of the product for repair
- Send you a like-for-like replacement product
- If we are unable to offer all of the above three remedies, then we will provide a full refund
In all instances, we will cover the shipping cost and provide shipping labels for items to be returned to us.
If you have any additional questions, please contact us through the website or by emailing shopping@saber66.com
Last Updated: March 12, 2025